Hawkers Hill Gym – Terms and Conditions

Last updated: 15 September 2026

These Terms and Conditions apply to memberships, passes and services purchased from Hawkers Hill Gym.

By purchasing a membership or pass, or by using our facilities, you agree to these Terms and Conditions and any reasonable gym rules displayed at our facilities or communicated to members.

1. Membership

1.1 Your membership begins when your application and payment have been accepted and your membership has been activated.

1.2 Your membership is personal to you and cannot be transferred or shared with another person.

1.3 Monthly memberships operate on a rolling basis with no fixed minimum contract period unless a different minimum period is clearly stated before purchase.

1.4 Members using the main gym must be aged 16 or over unless we have specifically agreed otherwise for a supervised activity or service.

1.5 Your membership gives you access only to the facilities and services included within the membership type you have purchased.

2. Membership Payments

2.1 Membership fees are paid monthly in advance by Direct Debit or recurring card payment.

2.2 You are responsible for ensuring that a valid payment method is maintained and that sufficient funds are available when payment is due.

2.3 If a payment is declined or fails, we may retry the payment.

2.4 Membership access may be suspended while payments remain overdue.

2.5 Any outstanding membership fees or other amounts properly due remain payable even if access has been temporarily suspended.

3. Cancelling a Monthly Membership

3.1 You may cancel a monthly membership at any time by emailing:

enquiries@hawkershillgym.com

3.2 We require a minimum of 30 days' notice to cancel a monthly membership.

3.3 Your cancellation request must clearly identify the member and the membership you wish to cancel.

3.4 Cancelling a Direct Debit, recurring card authority or other payment instruction does not by itself cancel your membership. You must notify Hawkers Hill Gym by email.

3.5 Membership payments that fall due during your notice period remain payable and your membership will normally remain active until the end of the cancellation period.

3.6 We will confirm your cancellation and the date on which your membership will end.

4. Cooling-Off Period for Online Purchases

4.1 Where you purchase a membership online or otherwise enter into the agreement at a distance, you will normally have a legal right to cancel within 14 days of entering into the contract.

4.2 If you ask us to begin providing your membership or access immediately during the 14-day cancellation period, you agree that we may charge a reasonable proportion of the membership price for the service and access already provided before you cancelled.

4.3 Your statutory rights are not affected by these Terms and Conditions.

5. Membership Freezes

5.1 You may request a temporary membership freeze by contacting Hawkers Hill Gym.

5.2 Freeze requests are subject to approval and are not automatically guaranteed.

5.3 Where a freeze is agreed, we will confirm the start date, end date and any effect on payments in writing.

6. Temporary Memberships and Passes

6.1 Day passes, week passes, month passes and other temporary packages are valid only for the period stated when purchased.

6.2 Temporary passes are personal to the purchaser and cannot be transferred to another person.

6.3 Once a temporary access period has begun, payments will not normally be refunded unless required by law or Hawkers Hill Gym is unable to provide the service purchased.

6.4 Any statutory cancellation rights that apply to an online purchase remain unaffected.

7. Price Changes

7.1 We may change membership prices from time to time.

7.2 Where your recurring membership price is changing, we will normally give you at least one month's notice before the new price takes effect.

7.3 You may submit a cancellation request during this notice period in accordance with the cancellation terms above.

8. Gym and Studio Access

8.1 Access may be provided through the Hawkers Hill Gym app, LegitFit, a QR code, access code, key fob, card or another access method.

8.2 Your access credentials are for your use only and must not be shared with another person.

8.3 You must not knowingly allow another person to enter using your membership or allow unauthorised entry behind you.

8.4 We may monitor access records for safety, security and membership administration.

8.5 If we reasonably believe your access credentials have been misused, we may investigate and may temporarily suspend access while doing so.

8.6 Serious or repeated misuse of the access system may result in termination of membership.

9. Gym Rules and Conduct

9.1 Members must behave respectfully towards other members, staff, contractors and visitors.

9.2 You must follow reasonable safety instructions, equipment guidance and gym rules.

9.3 Abusive, threatening, discriminatory, dangerous or seriously disruptive behaviour will not be tolerated.

9.4 Deliberate damage to equipment or facilities may result in the member being responsible for reasonable repair or replacement costs.

9.5 We may suspend or terminate a membership where there has been a serious or repeated breach of these Terms, our gym rules or safety requirements.

10. Health and Safety

10.1 You are responsible for exercising within your own abilities and for informing us of relevant information where required for a particular service.

10.2 You should seek appropriate medical advice before exercising if you have concerns about your health or ability to participate safely.

10.3 Members must use equipment correctly and responsibly.

10.4 If your health or circumstances change in a way that may affect your ability to exercise safely, you should seek appropriate advice before continuing.

10.5 Nothing in these Terms excludes or limits any liability that cannot legally be excluded, including liability for death or personal injury caused by our negligence.

11. Classes and Bookings

11.1 Some memberships include access to classes at Hawkers Hill Studio.

11.2 Class places may be subject to capacity limits and must be booked through the booking system where required.

11.3 Any cancellation or no-show requirements displayed when booking a class or communicated through LegitFit form part of the booking conditions for that class.

11.4 We may occasionally change instructors, times or class formats where reasonably necessary.

11.5 Classes may be cancelled where there are circumstances outside our reasonable control or where it is not practical to run the session.

12. Personal Training and Other Independent Services

12.1 Unless specifically stated otherwise, personal training provided by self-employed Personal Trainers is arranged directly between the member and the trainer.

12.2 Separate payment and cancellation terms may apply to Personal Training and other independently provided services.

12.3 Hawkers Hill Gym is not responsible for money owed between a member and an independent Personal Trainer except where Hawkers Hill Gym itself has sold the service.

13. Facilities and Temporary Closures

13.1 There may occasionally be circumstances where all or part of the gym or studio has to close for maintenance, repairs, improvements, safety reasons or circumstances outside our reasonable control.

13.2 We will try to give members reasonable notice where possible and keep disruption to a minimum.

13.3 Short or temporary closures will not normally result in a refund.

13.4 Where a prolonged closure materially prevents us from providing the service you have purchased, we will deal with the matter fairly and in accordance with your statutory rights.

14. Personal Belongings

14.1 Members remain responsible for their own belongings while using our facilities.

14.2 We recommend that valuable items are not left unattended.

14.3 Nothing in this section limits liability where loss or damage has been caused by our negligence or where liability cannot legally be excluded.

15. Ending a Membership by Hawkers Hill Gym

15.1 We may suspend or terminate a membership where there is a serious breach of these Terms, non-payment, serious misuse of the access system, unsafe conduct, abusive behaviour or another serious breach of gym rules.

15.2 Where appropriate, we will explain the reason and give the member an opportunity to respond before making a final decision.

15.3 Immediate suspension or termination may be necessary where there is a serious safety, security or safeguarding concern.

16. Changes to These Terms

16.1 We may make reasonable changes to these Terms where necessary because of changes to our services, systems, facilities, legal obligations or business operations.

16.2 Where a change materially affects an existing membership, we will give reasonable notice before the change takes effect.

17. Complaints

If you are unhappy with any part of our service, please contact us so that we have an opportunity to resolve the issue.

Email:

enquiries@hawkershillgym.com

Telephone:

01747 213105

18. Your Legal Rights

Nothing in these Terms affects any statutory rights you have as a consumer.

Services provided by Hawkers Hill Gym must be provided with reasonable care and skill and in accordance with applicable consumer law.

19. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

20. Hawkers Hill Gym

Main Gym:

Hawkers Hill Gym
Barton Hill
Shaftesbury
SP7 8DQ

Studio:

Hawkers Hill Studio
Unit 22F
Wincombe Business Park
Shaftesbury
SP7 9QJ

Telephone: 01747 213105

Email: enquiries@hawkershillgym.com